Engagement Manager  

Shaping the digital energy future – together 

At Cegal, we’re passionate about creating a more sustainable, efficient, and digital energy industry. As we continue to grow, we’re strengthening how we engage with our customers -   ensuring every partnership delivers measurable value, stability, and innovation. 

We’re now seeking an Engagement Manager to play a key role in nurturing our customer relationships and ensuring the seamless delivery of contracted services. 

About the Role  

As an Engagement Manager, you’ll act as the trusted link between our large customers and Cegal’s delivery teams, ensuring services are aligned to business goals and contractual commitments are met. You’ll oversee the full lifecycle of customer contracts, from initiation through renewal, while continuously seeking ways to improve performance, increase efficiency, and deliver added value. 

You will be part of strategic planning for developing our customers and enable delivering services across all Cegal Business offerings

You’ll combine commercial awareness, operational understanding, and relationship management skills to ensure each customer engagement runs smoothly, delivers measurable outcomes, and supports long-term success. 

Key responsibilities 

• Serve as the primary point of contact for assigned customers, managing relationships and expectations across the engagement lifecycle.  

• Coordinate internal teams across Sales, Delivery, Operations, and Finance to maintain alignment on all deliveries and operational continuity. 

• Identify opportunities for improvement and value creation, including service enhancements and efficiency gains. 
• Upsell on existing contracts

• Support financial performance by tracking contract profitability and contributing to renewal and upsell discussions. 

• Represent the customer internally, ensuring their needs and feedback are translated into meaningful action. 
• Work with our Sales teams to strategize on offerings and solutions to our customers
• Manage a team of Engineers delivering services to our customers

Who are you? 

You have a background in Oil & Gas. You thrive on building strong relationships, creating structure, and driving continuous improvement. You bring a blend of commercial understanding, service delivery knowledge, and clear communication that enable you to balance customer needs with business priorities. 

An ideal engagement manager will bring: 

• Higher education in Business, IT, Service Management, Project Management, or similar

• Experience in customer-facing roles within IT services, Data Management, managed services, or service delivery within Oil & Gas industry

• Good understanding of contract management, customer governance, and service delivery frameworks 

• Familiarity with ITSM platforms, cloud services (Azure, AWS), and tools like ServiceNow, Salesforce and Power BI

• Strong communication and stakeholder management skills 

• Analytical, structured, and solution-oriented mindset 
• Experience with project delivery within scope and timelines. Certifications within ITIL, PRINCE2, or Agile is an advantage. 

Why us?

Because at Cegal - You matter. You will be seen, heard, and appreciated in an Inclusive company where you can be your true self. We are problem solvers who don’t hide behind technical jargon and fancy buzzwords. Instead, we make the complicated easy to understand and turn complexity into digital success stories. We call that being Fuss Fighters. You will work with Super Skilled colleagues and experience how our diversity encourages creativity, innovation and knowledge-sharing. We are passionate about technology and have a culture of learning from others, sharing knowledge and growing.

We are dedicated to creating a work culture that is flexible, accommodating, and inclusive of diverse needs. A balanced approach to work and personal life leads to happier and more productive individuals. We prioritize employee well-being and support work-life balance. You give and receive– You matter.

What’s in it for you?

Working in Cegal you have great opportunities for professional development and social engagement:

• Career paths - Advance your career with trainee programs, mentorship, growth dialogue.
• Influence - Ideal company size - global impact, yet room for you stand out and make a difference
• Professional growth – Benefit from a training budget and dedicated time for learning and growth, while enjoying access to digital courses and our very own certification center.
• Fun at work - 870+ employees, 20+ social clubs, including football, game nights, wine tasting, and company trips.
• Technology - We are passionate about new tech. Test the latest technologies and learn how to implement them in real-world scenarios.
• Work-life balance - Enjoy a supportive and flexible work environment that enables you thrive both professionally and personally.
• Social impact - Support diversity in the tech industry through our humanitarian and advocacy programs or platinum partnership with the Oda Network

Want to know more about these and other benefits? Visit our careers page: https://www.cegal.com/en/careers/working-at-cegal

We know ChatGPT can write a perfect motivational letter, but we don't want perfect - use the cover letter as an opportunity to let us in on the real, unique and imperfect you!

We can't wait to hear from you and explore a common future.

Location:  Kuala Lumpur 

Questions?

Contact Evelyn Braut , Manager Cloud Operations (MEA) - +47 99 23 36 22 

This is a direct Company recruitment. We will not accept applications or candidates via employment agencies. As a candidate you will need to have a valid working visa for Malaysia. Cegal does not sponsor visas. Finalist candidates will be asked to consent to a background check according to our security routines. We will ask all candidates to disclose potential ties to high-risk and sanctioned countries.