Service Desk Analyst
Cegal is growing to become a true global nextgen tech company that enables a more sustainable future, by providing specialized cloud operations, software and consulting services to the energy sector.
We are looking for new colleagues to join our customer support team.
Do you get excited when you show others how technology can make things better? Then this could be the role for you!
At Cegal’s Service Desk the main focus is on the customers and their employees. The goal is to provide the world's best IT support with smiling, enthusiastic and customer-centric employees.
The team proudly resolves nearly 90 percent of incoming requests with 1st and 2nd line support! Together with us you will have the possibility to develop your skills in a supportive and inclusive team.
As part of our global 24/7 operations team, this position requires participation in a shift rotation including daytime, evening, nighttime, weekend, and holiday coverage.
About the role
As our Service Desk Analyst, you will:
- Successfully manage service requests, incident, and problem tickets.
- Contribute to developing our Knowledge Base and keep information accurate, valid and sufficient.
- Actively communicate with internal and external customers.
- Escalate any potential service issues or outages to minimize the impact on the customer.
- Actively connect with users over multiple communication platforms.
- Expand your tech expertise through independent and structured learning
Who are you?
We are looking for talented people that share our passion for technology and our motivation for solving challenging and complex issues. What is important to us is the service we provide to our customers, and our ability to support each other and develop as a team. That means that when you learn new skills, your next aim should be to teach others. When something goes wrong, what matters is fixing it, not passing blame. If something can be improved, you speak up - rather than leaving it for some else to discover. In short we hope you:
- You deliver a high level of quality and customer experience.
- You are a multitasker and can handle a fast-paced environment .
- You are structured and proactive.
- You have good documentation and communication skills.
- You are a team player and contribute to knowledge transfer and competence development.
- You are fluent in both Malaysian and English.
Qualifications?
This an entry-level role, where willingness to learn, enthusiasm and ambition are important qualities in order to succeed. In addition we expect applicants to have:
- Degree within IT
- Some relevant working experience within IT support
The ideal candidate will be familiar with the following:
Microsoft Azure, Azure Active Directory, Hybrid Cloud, Office 365, Cloud services, Windows server, Windows 10/11, Secret server, Citrix, RDS, Exchange, TCP / IP, WIFI / WLAN and Active Directory and have some knowledge of and experience with ITIL processes.
Why work with us in?
At Cegal, people and culture come first. We support each other, live our values, and believe in one clear promise: At Cegal – you matter. Kuala Lumpur is our main operations hub i Asia and our fastest growing office, giving you exposure to global customers, platforms and enterprise scale environments.
What makes us different to other IT service providers is our combination of deep energy industry expertise and advanced technology. We build solutions that work in real operations, not just on slides. We believe that the difference you make and means more than what title you have.
With colleagues from 40+ nationalities, diverse perspectives strengthen outcomes and good ideas travel fast. If you like improving how things are done, you’ll have room to do it here. We value people who lean forward, take ownership and create clarity in complex environments.
Raising the bar. Real impact. Technology grounded in deep energy expertise.
What we offer
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Competitive salary and benefits
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Medical & insurance coverage
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Global IT environment with modern technologies
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Focus on continuous learning with rewards for achieved certifications
Ready to grow your IT career in Cegal’s main Asian hub? We’d love to hear from you!
To learn more and meet some of the people you will be working with? Read on here working at Cegal
Location:
Kuala Lumpur
This is a direct Company recruitment. We will not accept applications or candidates via employment agencies. As a candidate you will need to have the right to work in Malaysia. Cegal does not sponsor visas. Finalist candidates will be asked to consent to a background check according to our security routines.