On-site IT Engineer
We are looking for a versatile and service-minded IT Engineer for an onsite role at our customer's office in Brisbane. You'll get an interesting and varied role as you support our clients daily IT operations, serve as a local point of contact of our customers, and coordinate support with our service desk and Engineers. If you have broad general IT knowledge and perhaps also experience supporting Azure and Virtual Desktop Infrastructure (Citrix) you may be who we are looking for.
Work tasks and responsibilities:
- Independently or as a team, operate and maintain existing HPD / VDI / Citrix environments.
- Independently or as a team, contributing to solving O365 incidents and changes.
- Updating and patching applications, middleware and Windows OS
- Contributing to solving tickets in Service Now
- Certificate and license handling ,Event handling
Your contributions:
- Troubleshooting, debugging, and problem solving
- Ownership of customer's ticket queue in ServiceNow
- Coordination and alignment with our Operations team and customer's onsite Service Desk.
- Documentation – Creation/maintenance of knowledge articles
- Collaborate with other teams and support internal project work when required
- Help proactively identifying ways to improve the customer and user experience
Who you are?
- At least a few years experience in IT service coordination and support, ideally working with , Azure and Virtual Desktop Infrastructure (Citrix.
- Service-oriented and committed with a strong sense of ownership.
- Take pride in delivering great quality and good customer experience.
- Able to manage multiple tasks simultaneously.
- A team player and contribute to knowledge transfer and competence development.
- Higher relevant degree is preferred, but experience/skills may compensate for lack of formal qualifications
- Full fluency in English is a requirement
Why Cegal?
At Cegal, people and culture come first. We support each other, live our values, and believe in one clear promise: At Cegal – you matter.
We are actively expanding our presence in Australia, and as a new joiner you will get to influce how the team develops.
What makes us different is the combination of deep energy industry expertise and advanced technology. We build solutions that work in real operations, not just on slides.
We care more about impact, not titles. With colleagues from 40+ nationalities, diverse perspectives strengthen outcomes and good ideas travel fast.
If you like improving how things are done, you’ll have room to do it here. We value people who lean forward, take ownership and create clarity in complex environments.
Raising the bar. Real impact. Technology grounded in deep energy expertise.
What we offer
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Competitive salary and benefits
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Medical & insurance coverage
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Global IT environment with modern technologies
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Focus on continuous learning with rewards for achieved certifications
This is a direct company recruitment. We will not accept applications or candidates via employment agencies. As a candidate you will need to have a the right to work in Australia. Cegal does not sponsor visas. For successful candidates, Cegal might ask for consent to perform a background check.