Cegal employees picture

IT Engineer – Customer Experience



Ready for new and exciting opportunities in a global tech powerhouse? Cegal is a fast-growing tech company for the energy industry, positioned as a powerful contributor to the green energy transition. 

We are looking for an IT-Engineer with our Customer Experience Team in Cloud Operations who thrive when help customers achieve their goals using technology and have clear vision on both technology and customer relations. 

Cegal has ambitious expansion plans for a global presence and transition into green and renewables industries. We offer an agile organization where you decide the future. 


Your work tasks and responsibilities:

  • Manage 3rd line requests and incidents through various channels
  • Troubleshooting, debugging, and problem solving for 3rd line support
  • Tasks related to optimization and improvement
  • Documentation – Creation/maintenance of knowledge articles
  • Participate in internal project work when required
  • Work with other teams/departments when required
  • Pro-actively identifying improvement areas to improve the customer and user experience


Who you are?

  • Higher education in IT, software engineering or computer science. Relevant experience/skills may compensate for lack of formal qualifications.
  • Service-oriented and committed
  • Hands-on experience supporting any of the following: Citrix, Office 365, MS Exchange, Azure, Active Directory/GPO.
  • Minimum 2 years of relevant experience
  • Effective communicator
  • Ability to deliver a high level of quality and customer experience
  • Ability to manage multiple tasks simultaneously
  • Cooperative skills
  • Engaged, creative, determined, and responsible
  • A team player and contribute to knowledge transfer and competence development
  • An automation and standardization mindset
  • Curious and fast learner, particularly with regards to new technologies
  • Good written, oral, and interpersonal communication skills
  • Strong oral and written English


Who we are?  

In Cegal you will find an inclusive and rewarding work environment, where you will be seen, heard, and appreciated. We believe diversity is key to a creative and innovative environment.  

You will get to work with Super Skilled colleagues form close to 40 nationalities, encompassing different cultures and backgrounds. We work to empower women in the tech industry and have an active Women@Cegal network and are a Platinum Partner of the Oda Network – www.odanettverk.no 


We share our knowledge, invest in each other, and collaborate across departments and countries to innovate and deliver value to our customers. We are Fuss-fighters and passionate problem solvers who help our customers turn complex problems into smart solutions.   



Why us?  

At Cegal, we recognize that work is about more than competitive compensation and career opportunities. It's also about connecting people, building relationships, and creating purpose. We believe that this is exactly what happens in Cegal, and the reason for that is a mix of: 


  • Exciting and challenging tasks  
  • Innovative and agile work environment  
  • International and diverse teams  
  • Time in your workday to grow, develop professionally and build new competence  
  • Flexibility that gives you a work-life balance   
  • Social clubs, Network of Excellence communities and exciting events   


Does this opportunity trigger your curiosity?  

Send us your CV and application where you describe why we are the place for you, and why you are the one for us.



About the hiring process:  

We evaluate applications as we receive them and will interview candidates continuously to ensure that the process runs smoothly and efficiently for both you and us. 



Stavanger, Oslo - Norway 



Please feel free to contact me about the position:  


Paul Brandvold, Manager Customer Experience
Call me on +47 455 16 791




For HR related questions: 
Adelaida Ures Sævild, Talent Acquisition Advisor 

Call me on +47 948 51 002


About Cegal   

Delivering leading industry software, world-class consulting, and mission critical cloud solutions, we are shaping the digital future. With more than 870 employees in 9 countries, we are growing to become a leading global technology company for the energy industry.  


Our people and culture are the cornerstone of our company. We believe diversity is a key to a creative and innovative environment. Cegal is represented by more than 40 nationalities, encompassing different cultures and backgrounds. We empower people, embrace diversity, and encourage new ways of thinking.   


We can’t wait to hear from you and explore a common future.  


This is a direct company recruitment. We will not accept applications or candidates via employment agencies. As a candidate you will need to have a valid working visa for Norway. Cegal does not offer visa sponsorships.