Cegal employees picture

 

IT Engineer

 

Our Customer Experience team delivers third line support to our customers. We focus on delivering reliable, efficient, and high-quality solutions and services, customized to each customer’s individual needs and demands.  

 

As our new IT Engineer – Dispatch & Escalation, you will be responsible for Dispatch and Escalation for tickets from Cegal Customers. Our goal is to ensure accurate and prompt dispatching and escalation of tickets. This includes quality checks of tickets prior to escalation as well as dealing with high priority tickets.

In addition, you will be recommending process improvements based on your observations.

 

We are looking for a true team player who is ready to take on new challenges as a team and contribute to our unique social culture. Are you who we are looking for? 

 

 

Who you are:

 

  • You are solution oriented and have excellent problem-solving skills
  • You are passionate about continuous improvement
  • You are organized and thrives in a high-paced environment.
  • You are an eager learner with a curious mind 
  • You are service minded with focus on end user experience
  • You are reliable and ensure compliance with security standards
  • You are a team player with strong communication skills.

 

 

Qualifications:

 

We believe that our new IT Engineer, identify with the following qualifications:
 

  • Hands-on experience with ticket handling, preferably within ITIL best practices
  • Minimum 2 years of relevant experience
  • Higher education in IT, software engineering or computer science. Relevant experience may compensate for lack of formal credentials.

 

 

Why us?

 

As a Cegalian you’ll join an inclusive and social work environment, where you’re seen, heard and appreciated. Your colleagues are super skilled in their fields, and our diversity encourages creativity and innovation. You’ll be part of a team that loves to share knowledge, to learn and to collaborate while creating value for our customers. We don’t hide behind technical jargon and fancy buzzwords. Instead, we make the complicated easy to understand and turn complexity into digital success stories. In short – We are fuss fighters.

 

We are a global tech powerhouse from Norway, proudly bringing technology from the Nordics to the global energy industry.

Our Vision – to be a nextgen tech company that enables a more sustainable future.

 

 

Like us we hope you’re excited by:

 

  • A growing company with the perfect size – big enough to make a global impact, small enough for you to make a difference
  • In-house certification center and courses to develop your competence
  • An active community with social clubs, networks of excellence and exciting events
  • A chance to support diversity in the tech industry through our Diversity at Cegal initiative, mentorship programs, Women@Cegal network or our platinum partnership with the Oda Network

 

 

Want to join our adventure? 


Send your CV and a cover letter!

 

 

Location: 


Stavanger or Oslo

Questions?   

 

Please feel free to contact me about the position: 

 

Thomas Øyen,  Team Lead Customer Experience

Call me on +47 416 86 075


For HR related questions: 


Adelaida Ures Sævild, Talent Acquisition Advisor
Call me on +47 948 51 002