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Manager Customer Support  

 

Cegal is growing to become a leading global technology powerhouse for the energy industry and a contributor to driving the green transition. We’re experiencing solid growth in digitalization projects and are now looking for new colleagues to join us on this journey.

 

Are you a dynamic leader ready to take charge and drive excellence in Customer Support?

 

Do you bring experience in leadership and enjoy empowering others to thrive?

 

As the Customer Support Manager, you will lead and manage a dedicated team of talented Customer Support professionals.

 

At Cegal, we aim to create something more than just good service — we call it the Cegal Feeling. It's that unique sense of trust, care, and connection that makes our customers feel truly seen and supported. As our new manager, you will be instrumental in inspiring and developing a team which is dedicated to delivering this experience, ensuring that our customers wouldn’t dream of choosing anyone else.

 

 

Your contributions:

 

As our Manager Customer Support, you will be accountable for:

 

  • Supporting and guiding the Customer Support team, fostering a collaborative and high-performing culture.

 

  • Managing daily operations to ensure timely, high-quality customer support

 

  • Developing and implementing strategies that improve service delivery, strengthen team workflows, and build long-term customer trust.

 

  • Monitoring performance metrics and using insights to support team learning and continuous improvement.

 

  • Handling escalated customer issues with empathy and urgency.

 

  • Collaborating across departments to provide a seamless and unified customer journey.

 

  • Providing training, mentoring, and development opportunities to help team members reach their full potential and embody our customer-centric mindset.

 

 

Who you are?

 

To thrive in this role we believe you share our passion for technology and interest in learning, and that you probably have:

 

  • A proactive approach to problem-solving
  • Strong people development skills and a genuine interest in developing people and helping others grow
  • Resilience and can-do mindset
  • Strong communications skills both in Norwegian and English
  • Technical understanding of ServiceNow
  • Familiarity with ITIL processes

 

 

Required previous experience:

  • Bachelor’s degree in IT and/or leadership-related subjects
  • 7–10 years of experience within the IT industry
  • 4–5 years of leadership experience
  • Experience from global organizations is a plus

 

 

Why us?  

Because at Cegal - You matter. As a Cegalian you will be seen, heard, and appreciated. You are part of an Inclusive working environment where you can be your true self, and bring all your skills, experience and personality into the workplace. We are problem solvers who don’t hide behind technical jargon and fancy buzzwords. Instead, we make the complicated easy to understand and turn complexity into digital success stories. We call that being Fuss Fighters.   

You will work with colleagues who are Super Skilled in their fields, and experience how our diversity encourages creativity, innovation and knowledge-sharing. We are passionate about technology and have a culture of learning from others, sharing knowledge and growing.  

 

A balanced approach to work and personal life makes us happier and more productive. At Cegal we are dedicated to creating a work culture that is flexible, accommodating, and inclusive of diverse needs. We prioritize employee well-being and support work-life balance. You give and receive – You matter. 

 

What’s in it for you? 

Working in Cegal offers great opportunities for professional development and social engagement: 

 

  • Career paths - Advance your career with trainee programs, mentorship, growth dialogue. 
  • Influence - Ideal company size - global impact, yet stand out and make a difference 
  • Professional growth – Benefit from a training budget and dedicated time for learning and growth, while enjoying access to digital courses and our very own certification center.  
  • Fun at work - 870+ employees, 20+ social clubs, including football, game nights, wine tasting, and company trips.  
  • Technology - We are passionate about new tech. Test the latest technologies and implement them in real-world scenarios. 
  • Work-life balance - Enjoy a supportive and flexible work environment that enables you thrive both professionally and personally. 
  • Diversity - support diversity in the tech industry through our Diversity at Cegal initiative, Women at Cegal network or our platinum partnership with the Oda Network 

 

Want to know more about these and other benefits? Visit our careers page: https://www.cegal.com/en/careers/working-at-cegal 

 

Want to join our adventure? Send your CV and a motivational letter! 

 

Location: Stavanger 

Questions?  Contact the hiring manager Anna Klasson (+47 90 09 33 37) or Talent Acquisition Specialist Adelaida Ures Sævild (+47 94 85 10 02) 

 

This is a direct company recruitment. We will not accept applications or candidates via employment agencies. As a candidate you will need to have a valid working visa for Norway. Cegal does not sponsor visas. For successful candidates, Cegal might ask for consent to perform a background check. 

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